How to Make a Complaint

You can complain by:

• talking to staff 💬
• filling in the complaint form 📋
• calling us 📞
• asking for help 🤝 (family / friend / advocate)
• You can bring someone with you.

We will:

• listen 👂
• take it seriously ✅
• look into what happened 🔎
• try to fix the problem 🛠️

We will respond within 5 business days ⏳

If you are still unhappy, you can complain again 🔁 or complain to someone outside our service.

• You can complain anytime ⏰
• You will not be punished 🚫
• You can have support 🤝
• You can complain privately 🔒